Claims

Our claims service is the backbone of our proposition. Whether you are at the mercy of a major disaster or facing the inconvenience of a small claim, our teams’ professional, efficient and timely support will be there when you need it most.

Help & support when you need it most.

We boast one of the most experienced and hands on claims teams, ensuring that in the event of a major loss, your business is back up and running as soon as possible and that all claims, no matter how big or small, are dealt with swiftly and efficiently and with little disruption.

Our claims delivery is backed up with Harris Balcombe Loss Assessors to provide a 24hr emergency support line and technical expertise in material damage and business interruption claims.

As your insurance broker we will always be there to help and assist during these difficult times, but the additional technical expertise and claims efficiency our partners Harris Balcombe bring is of massive value to you.

During working hours, please call us on 01482 213215, or via your Account Executive, for advice and assistance.

Email us: claims@insurance-partnership.com

Outside of normal hours you should find emergency contact numbers for your insurers in your policy document. Here are a selection for the major UK insurers and some Lloyd's syndicates. You will need to have your policy number ready when you call them.

Aviva

Claims Helpline (24 hours):

Commercial - 0800 015 1498
Private Motor - 0800 222 400
Home - 0800 222 500
Legal and Tax Helpline (24 hours) - 0845 3000 698
Risk Services Helpline (office hours) - 0845 366 66 66

Allianz

Private Car and Commercial Vehicle policyholders - 0845 6000 676
Fleet and Commercial Motor policyholders - 0800 5875 858
Home - 0845 073 1114

Fortis

If you wish to report a claim for the first time, you will need to contact One Call:

Motor - 0845 122 3018
Commercial Vehicle - 0845 122 3260
Household - 0845 122 3019
Travel - 0845 122 3280
Caravan and Camping - 0845 122 3019
Commercial - 0845 122 3283

RSA

New Property Claims - 0845 077 0120
New Liability Claims - 0845 077 0121
Commercial Motor - 0845 675 0404
- roadside emergency assistance only - 0845 300 1181
- windscreen repair / replacement - 0800 783 4695
- recoveries - 0845 075 5195
Motor Trade - 0845 077 0119
Engineering claims - 0845 678 0075
Household Claims - 0870 165 0522
Motor Claims - 0870 165 0527

Zurich

Commercial claims - 08453 002 055
Private Motor:
- Reporting a claim or accident - 0800 400 641
- Replacing or repairing glass - 0800 36 36 36
- Emergency breakdown assistance - 0800 328 8740
Home - 0845 712 5220

Groupama

Motor - 0870 240 1895
Home - 0870 241 2719
Commercial - 0870 600 2123
Travel - 0870 850 0181
Personal Accident - 0870 850 0181

NIG

Private Motor claims - 0870 151 5596
Business Legal Advice Helpline - 0845 300 6168
Business Emergency Assistance Helpline - 0845 300 6168
Emergency Glazing & Security Assistance Helpline - 0845 300 6173

MMA

Private Motor Claims - 0844 902 2220
Motor Trade Claims - 0844 248 6917
Motorserv Claims - 0844 902 2220
Commercial Vehicle Claims - 0844 902 2220
MMA Motor Breakdown Claims - 0800 068 3489
Home & Profile Claims - 0844 902 0789
Travel Claims
- Emergency: + 44 (0) 1243 621 588
- Non-emergency: - 0844 902 0764
Commercial Property etc Claims - 0844 902 0790

Chartis

Employers Liability: to report an accident - 029 2026 6269
Motor: to report a new claim - 0870 112 7113
Property: to report a new claim - 0870 420 1162

AXA

Emergency Helpline and Legal and Tax Advice - 0870 241 8178 - Please quote scheme number PRC200100 when You call.
Glass Replacement Service - 0870 333 1424